Resume

Work History – Only positions held within the last ten years have descriptions.

  • Current
    • Boomi – Implementation Engineer (Boomi Flow) – April 2021 to Present
      • Accomplished Boomi Flow Implementation Engineer in the professional services team.
      • Translate client requirements into robust business applications using the Boomi Flow toolset.
      • Excel in optimizing business processes, and delivering seamless automation solutions.
      • Expertise in low-code development, integration, and data management.
      • Design user-friendly workflows, maximizing the Boomi Flow platform’s potential.
      • Proactive problem solver and effective communicator, fostering strong client relationships.
      • Consistently deliver successful projects on time and within scope.
      • Dedicated to staying updated on emerging Boomi Flow features and industry trends.
      • Drive clients’ digital transformation journey with cutting-edge solutions.
  • Past
    • CompTIA – Subject Matter Expert (SME) – February 2016 to February 2022
      • Provided Subject Matter Expertise: Offered comprehensive knowledge and insights in the relevant subject area to ensure the development of high-quality exams that accurately assessed candidates’ proficiency and skills.
      • Conducted Technical Accuracy Review: Meticulously evaluated and reviewed existing exam items, meticulously assessing their technical accuracy and relevancy, ensuring they aligned with the highest standards.
      • Authored Exam Items: Crafted new exam items with a keen eye for detail and adherence to CompTIA’s rigorous standards and practices, reflecting the latest industry trends and best practices, enabling candidates to demonstrate their expertise effectively.
    • Fintech – Senior Systems Engineer – March 2019 to April 2021
      • Upgraded backup infrastructure to Cohesity, achieving a remarkable reduction in nightly backup failures from 25% to an impeccable 0%.
      • Implemented LastPass Enterprise company-wide, enhancing password security through secure storage and sharing capabilities for employees.
      • Designed and deployed an advanced endpoint security platform, Trend Worry-Free, surpassing the previous solution in threat prevention and overall protection.
      • Successfully deployed Semperis into Active Directory infrastructure, enabling AD change tracking, reversion, and forest/domain level backup/restore functionalities.
      • Orchestrated the migration of all on-prem Exchange 2010 mailboxes to Exchange Online within a newly architected M365 tenant.
      • Built and maintained a robust infrastructure supporting a redesigned WordPress website, implementing a comprehensive weekly maintenance plan.
      • Deployed vRealize Operations Manager and VMware Skyline across multiple environments, ensuring detailed reporting and effective management of our vSphere infrastructure.
      • Company-wide security awareness training was facilitated by the strategic configuration and deployment of KnowBe4.
      • Secured Windows Server 2019 Datacenter licensing, establishing a KMS infrastructure, developing VM Customization Specification in vCenter, and creating a 2019 template for semi-automated VM deployment.
      • Skillfully resolved issues with a broken VMware SRM installation, effectively redeploying the new SRM appliance.
      • Strengthened security measures with the successful deployment of Trend Deep Security, a new anti-malware platform installed across all virtual machines.
      • Leveraged Alsid to gain insights into AD security risks, misconfigurations, and best practices within the Active Directory environment.
    • ConnectWise – Systems Engineer – June 2017 to February 2019
      • Deployed, managed, and maintained physical, virtual (vCenter 5.0 to 6.7), and public cloud (AWS/Azure) servers across multiple data centers, availability zones, and regions worldwide.
      • Managed public cloud assets in Azure and AWS, overseeing networks, storage, appliances, policies, and security to ensure optimal performance and adherence to best practices.
      • Administered the Active Directory infrastructure, handling Group Policy, DNS, DHCP, ADFS, Certificate Services, DFS, and more. Served as the point of contact for escalated issues related to ADDS, resolving challenges efficiently.
      • Led a project to deploy the VMware on AWS product, facilitating the migration of on-premises infrastructure to vCenter in AWS, enhancing scalability and flexibility.
      • Administered a corporate Office 365 tenant, supporting over 1,000 users, and served as an escalation point for internal IT staff.
      • Deployed and administered several SaaS applications used by the business, including vBrick DME/Rev, Seismic, VMware AirWatch, etc.
      • Managed OS, application, and firmware level patching for all IT assets, ensuring security and stability across the environment.
    • PwC – Manager I, Systems Engineer – May 2016 to June 2017
      • Deployed IaaS and PaaS services and applications to Azure, contributing to the comprehensive service buildout for various firm projects.
      • Managed a substantial Active Directory deployment, encompassing 10 forests and 22 domains, strategically distributed across five worldwide data centers on three continents.
      • Played a pivotal role in numerous technology projects, overseeing the deployment of various solutions to servers under my purview, including 2,500 Windows and 400 Linux servers.
      • Offered expert troubleshooting support to application owners, addressing issues pertaining to multiple Windows and Linux servers and services, ensuring smooth operations.
      • Collaborated seamlessly with diverse international teams to design, document, implement, and maintain complex technology solutions throughout the PwC IT landscape.
    • Greenway Health – Lead Systems Engineer – August 2011 to May 2016
      • Led a team of four Systems Engineers, overseeing task assignments, conducting performance reviews, and providing valuable coaching to foster professional growth.
      • Successfully managed a substantial Active Directory deployment supporting a user base of over 10,000 individuals distributed across various locations in the United States.
      • Spearheaded the development and management of images utilized for the implementation of new customer systems, ensuring consistency and efficiency.
      • Efficiently managed hardware upgrades, OS patching, and software updates for an extensive server infrastructure, comprising more than 1,000 Windows servers and over 500 Red Hat servers.
      • Designed an effective backup solution catering to nearly 1,500 customers and efficiently managing a vast volume of data, totaling 100 TB.
      • Conducted comprehensive server and service monitoring, including trend analysis and storage forecasting, enabling proactive issue resolution and optimal performance.
      • Pioneered the development of new processes and standard operating procedures (SOPs), significantly streamlining workflows and enhancing team efficiency.
    • Museum of Science and Industry – May 2010 to August 2011
    • Acclaris – Systems Administrator – December 2009 to May 2010
    • T-Mobile – Multiple Roles – November 2004 to August 2009
      • Helpdesk Specialist – November 2004 to December 2005
      • Information Technology Administrator – December 2005 to May 2008
      • Systems Administrator – May 2008 to August 2009
    • Alternative Resources Corporation – Helpdesk Consultant – September 2004 to November 2004
    • Accent Marketing, LLC – Technical Analyst – January 2002 to September 2004

Education

  • Pasco-Hernando State College – Associate in Arts, Liberal Studies

Certifications

  • Amazon – AWS Certified Cloud Practitioner – August 2023
  • Boomi
    • Associate Master Data Hub Certification – November 2023
    • Professional API Management Certification – November 2023
    • Associate Flow Essentials Certification 2023 – March 2023
    • Professional Flow Developer Certification 2022 – April 2022
    • Associate Flow Essentials Certification 2022 – March 2022
    • Associate Boomi Flow Certification 2021 – April 2021
  • CompTIA
    • Active
      • A+
      • Healthcare IT Technician
      • Linux+
      • Mobility+
      • Project+
      • Server+
      • Storage+
    • Expired
      • Cloud+
      • Network+
      • Security+
  • Microsoft
    • Microsoft Certified: Azure Fundamentals
    • Microsoft Certified Solutions Associate (MCSA)
      • Windows 7
      • Windows Server 2008
      • Windows Server 2012
    • Microsoft Certified IT Professional (MCITP)
      • Enterprise Desktop Administrator on Windows 7
      • Enterprise Desktop Support Technician on Windows 7
      • Enterprise Administrator on Windows Server 2008
  • Other
    • Active
      • Cicerone – Certified Beer Server
      • Cisco Meraki – Certified Meraki Network Operator (CMNO)
      • EC-Council – Certified Secure Computer User
      • Florida Certified HOA Board Member
      • Lean Six Sigma White Belt
      • Mental Health First Aid
      • Psychological First Aid
      • ServSafe – Food Handler
      • Splunk – Certified User
      • Stave and Thief Society – Certified Bourbon Steward
      • Thycotic – Privileged Password Security
    • Expired
      • Florida Notary
  • VMware
    • VMware Certified Associate (VCA)
      • Data Center Virtulization (DCV)
      • Cloud
      • Workforce Mobility
    • VMware Certified Professional (VCP)
      • Data Center Virtualization (DCV) v6
      • Data Center Virtualization (DCV) v5

Volunteering

  • Current
    • STARFLEET: The International Star Trek Fan Association, Inc. – Ensign – January 2024 to Present
    • Penguicon – Director, Board of Directors – March 2023 to Present
      • As a board member for Penguicon, I hold a significant leadership position in overseeing and guiding the annual science fiction, fantasy, and open-source software convention in Michigan. Collaborating with fellow directors, I contribute to strategic planning and decision-making to ensure the success and growth of the event. Through my active involvement and dedication, I play a crucial role in shaping Penguicon’s vision, fostering community engagement, and providing attendees with a memorable and enriching experience during the convention.
    • Tampa Bay Mensa – Webmaster – March 2023 to Present
      • As the webmaster for Tampa Bay Mensa, I play a vital role in optimizing and safeguarding the organization’s website. I have successfully migrated DNS zones to CloudFlare, leveraging the CloudFlare Web Application Firewall (WAF) to enhance security and reduce the website’s attack surface, ensuring a safer online environment for visitors. Additionally, I am responsible for content updates and efficient administration of the hosting provider, ensuring seamless website performance and providing members with up-to-date information and resources.
    • Bayside Community Church – Elder, Board of Elders – January 2023 to Present
      • As an Elder on the Board of Elders at Bayside Community Church, I hold a vital leadership role in guiding and governing the church’s spiritual and organizational affairs. Collaborating with fellow Elders, I contribute to making significant decisions related to church policies, vision, and mission. Additionally, I actively participate in managing church finances, ensuring responsible stewardship and fiscal accountability. I am also deeply involved in guiding mission efforts in the community, empowering the church to serve and make a positive impact beyond its walls.
    • New Hope Fellowship of North Idaho – Webmaster – January 2023 to Present
      • As the webmaster for New Hope Fellowship of North Idaho, my primary responsibility is to create and maintain the church’s website, ensuring it effectively serves the congregation and the community. I am also the designated technical point of contact, providing support and expertise for any IT-related needs.
    • Bayside Key Homeowners Association – President, Board of Directors – December 2021 to Present
      • As the President of the Bayside Key Homeowner’s Association, I hold a crucial leadership position responsible for overseeing and coordinating the organization’s activities. My primary role involves presiding over meetings, facilitating open communication among members, and ensuring the association operates in alignment with its bylaws and guidelines. I actively engage with homeowners, address their concerns, and collaborate with the board of directors to make informed decisions that benefit the community’s well-being and uphold the association’s values and objectives.
    • Tampa Bay Mensa – Deputy Membership Officer – December 2021 to Present
      • As the Deputy Membership Officer for Tampa Bay Mensa, I take on a key role in ensuring a warm and inclusive welcome for new members joining the organization. One of my primary responsibilities involves sending out quarterly mailings to new members, providing them with valuable information and resources to enhance their Mensa experience. Additionally, I have the pleasure of personally greeting and engaging with new members at Tampa Bay Mensa events, fostering a sense of community and camaraderie within the organization. Through my dedication as the Deputy Membership Officer, I contribute to creating a welcoming and supportive environment for all members of Tampa Bay Mensa.
    • JediMUD – Administrator – May 2010 to Present
      • As a game administrator for JediMUD, I hold a multifaceted role in ensuring the smooth operation of the game environment. My responsibilities include maintaining and updating the game’s help and policy documentation, diligently fixing spelling and grammar mistakes to enhance player experience. I actively engage with players, running quests, and providing support to address their inquiries and concerns. Additionally, I serve as a mediator, efficiently resolving disputes and fostering a positive and inclusive gaming community. Through my dedication and expertise, I contribute to the overall enjoyment and success of JediMUD as a dynamic and immersive gaming experience.
  • Past
    • CompTIA – SME Technical Advisory Committee Member – March 2017 to February 2022
      • As a volunteer member of the CompTIA Subject Matter Expert Technical Advisory Committee, my role was to provide essential support and expertise during the development of both high stakes and low stakes exams. I actively contributed to the recruitment of qualified IT professionals worldwide, ensuring the continuous improvement and relevance of CompTIA’s certification programs. Through my dedicated participation, I played a crucial part in maintaining the high standards and credibility of CompTIA’s exams, benefiting IT professionals globally.
    • First Baptist Church of St. Petersburg – IT Consultant – October 2017 to March 2019
      • As an IT Consultant at First Baptist Church of St. Petersburg, I performed network administration and maintenance, efficiently managing workstations and laptops. Additionally, I took charge of overseeing the Office 365 tenant for file storage and the G Suite tenant for email and collaboration. My responsibilities as an IT Consultant played a crucial role in maintaining a reliable and productive technology infrastructure for the church.
    • Centerpoint Church – Media Production Associate – October 2016 to October 2017
      • As a Media Production Associate at Centerpoint Church, I played a pivotal role in delivering exceptional worship experiences. Responsible for sound, lighting, and media production tasks, I skillfully managed technical aspects to ensure seamless and captivating services. Through my dedication and expertise, I contributed to creating a dynamic and immersive worship environment, fostering a meaningful connection with the congregation.
    • Open Directory Project – Editor – October 2012 to March 2017
      • As an Editor of the Open Directory Project (DMOZ), I held a crucial role in overseeing and administering multiple categories within the directory. With meticulous attention to detail, I curated and organized content submissions to ensure accuracy and relevance. Through my contributions as an Editor, I played an essential part in maintaining the quality and integrity of the Open Directory Project, providing users with a valuable resource for discovering and navigating the web.
    • Grove Community Church – Information Technology Administrator – March 2015 to October 2016
      • As the Information Technology Administrator at Grove Community Church, I played a diverse and integral role in managing various technology aspects. I successfully implemented a new website, ensuring an engaging online presence for the church. Additionally, I took charge of creating weekly bulletins and inputting songs and sermon notes into ProPresenter for seamless presentations. As the administrator of G Suite, I efficiently managed the church’s digital communication and collaboration tools. Moreover, I skillfully operated the soundboard during services, ensuring high-quality audio experiences for congregants. Serving as the technical point of contact, I effectively addressed and resolved IT-related concerns, contributing to a smooth and efficient technological environment for the church community.
    • Penguicon – IT Officer/Webmaster – March 2011 to September 2016
      • As a volunteer webmaster for Penguicon, an annual science fiction, fantasy, and open-source convention in the Detroit area, I played a crucial role in implementing and administrating various IT resources. I managed all Penguicon websites, oversaw the implementation and administration of G Suite, and maintained mailing lists, ensuring efficient communication within the community. Additionally, as the IT Officer on the board of directors, I contributed my expertise to strategic IT planning and decision-making, enhancing the convention’s overall online presence and functionality. Through my technical acumen and responsibilities, I significantly contributed to the successful operation and seamless management of Penguicon’s IT infrastructure.
    • OpenDNS – Domain Tagging Moderator – May 2011 to April 2016
      • As a Domain Tagging Moderator for OpenDNS, my essential role was to meticulously review and categorize submitted websites that were not yet classified into any specific categories. With precision and attention to detail, I determined the appropriate website categories to which these sites belonged. By performing this crucial task, I contributed to the overall effectiveness of OpenDNS as a free service, empowering users to filter their internet access based on the website categories they chose to allow or deny. Through my dedication as a Domain Tagging Moderator, I helped enhance the accuracy and reliability of OpenDNS’s filtering capabilities, providing users with a safer and more controlled browsing experience.
    • PhishTank – Phishing Analyst – June 2013 to March 2016
      • As a PhishTank Phishing Analyst, I played a pivotal role in an important OpenDNS project dedicated to combating online phishing threats. As part of this project, I meticulously examined suspected phishing websites and determined their legitimacy. OpenDNS, utilizing the results of our careful analysis, integrated the data into its security infrastructure to shield users from accessing potentially harmful phishing sites. Through this collaborative effort, we contributed to fortifying cyber defenses and ensuring a safer online environment for users worldwide. My dedication to safeguarding individuals and organizations from phishing attacks made a meaningful impact on enhancing overall cybersecurity measures within the OpenDNS project.
    • FourSquare – Superuser – June 2011 to June 2012
      • As a passionate and detail-oriented Foursquare Super User volunteer moderator, I actively contributed to the platform’s accuracy by adhering meticulously to the established style guide requirements. My responsibilities encompassed submitting and approving updates to addresses and locations, ensuring the database reflected the most current and precise information. With a strong commitment to data integrity and user experience, I played a vital role in supporting the Foursquare community’s navigation and exploration endeavors while upholding the platform’s consistency and professionalism in line with the style guide.
    • Spiceworks – Group Administrator – May 2011 to May 2012
      • As a volunteer Spiceworks Group Administrator for the Spiceworks Microsoft Office community group, my role involved moderating discussions, enforcing community guidelines, and providing helpful responses to member queries. I encouraged engagement and shared my expertise on Microsoft Office applications to foster a positive and collaborative environment.

Associations

  • VMware User Group (VMUG) – May 2018 to Present
  • American Mensa – March 2008 to Present